The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Our activities to protect the environment have not gone unnoticed. The time to reserve your desired stateroom, suite and dining preference is now. Other exclusions and terms may apply; void where prohibited. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. View Details. of people and the oceans we sail upon. (See section for Bags VIP Luggage Delivery below for details.). progressive jackpots to a parade of poker games is there for your enjoyment. For further information on our relationship with airlines, please refer to your Cruise Contract. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. At the center is Music Walk: an exclusive collection of performances. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Please contact Guest Services for more details. Let the vacation begin the moment you arrive in a new country. The Wireless Maritime Service system is available for use when the ship is in international waters. Appointments are strongly suggested, particularly for Dressy Nights. WebHolland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Zealand, these policies and the legal drinking age apply to guests 18 years or over. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. (Required for kids and tweens ages 3 12). We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Started August 27, 2021, By Other restrictions and exclusions may apply. Please see the following important information about your luggage tags. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. This should be done well in advance of travel at a Customs office near your home. Your seating assignment will be noted on your guest card upon boarding. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Thanks! LauraS onboard Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. Telephone: At some point in your travels you may experience an emergency. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. It is not that unusual to be given incorrect information by HAL customer service reps. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. Theres never a dull moment on your Holland America Line cruises. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). I got all three answers, the last of which (from Seattle) was all "use it or lose it". If all three are on the same account, it will be credited to that account. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all Customs officials will not be available at the ship during check-in to register valuables. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. At Holland America Line, cruising is our passion. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Cash is not accepted for individual transactions, e.g. These will be used first and are not refundable. You will have just 1 receipt showing up on your shipboard account. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. If so, are there any categories/types of OBC that can't be used for the daily service charge? The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. A seamless transition is what our pre- and post-cruise hotels and tours are all about. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Banks, airports and major hotels often offer this service. Download Please don't blame me if this turns out not to be true, I'm just relaying what I was told. If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Or just add any leftover amountto your onboard gratuities. Book and save with our Have It All cruise fare. It also gives me spending money on the way home! appreciate the info. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. No internet purchase required to download or use on board. Dial 1-800-993-5483 (US). Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. I never knew this. Any excess deposit will be refunded to you at the end of the cruise. Limited time offer, Savings for Onboard Bookings Only. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. bars, the shops, spa, shore excursions. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. be subject to their currency allowances at the current exchange rate. Cruise lines are no different. In our case, we always take the refund in cash to avoid losses due to currency conversion. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Visit hollandamerica.com for more information. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Reservations may be made on board by contacting the restaurant manager. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Have the post office hold your mail. We are equally passionate about protecting and preserving the pristine destinations that we visit. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. (only hypothetical of course she will get new earrings). For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Not so much for currency conversion but because it is a done deal. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. Or please visit royalwed.com. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Pack shoes on top of other contentsin your baggage to expedite the screening process. The only exception is cash for gambling. Every charge against your room bill, including the hotel service, can have your OBC used on it. Visit our Frequently Asked Questions. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. The following information should be used as a guideline only. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Taxes, Fees & Port Expenses are additional amounts to fares listed. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. The issue is with the hold and the amount they want to hold. Generally, the ship is subject to certain government procedural requirements upon arrival. You will be able to leave a comment after signing in, By Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. CC Help Jenn Tips? Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Every decision we make starts with that basic rule. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Personal checks are not accepted on board. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Listen to the menu and select the number that corresponds to the ship you are calling. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Crew Appreciation and Service Charge Policy - Holland America Line For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. In Australia, call us toll free at 1-800-260-639. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Shops On Board: A world-class shopping experience is just steps away. All documentation and immunization requirements are established by government authorities and not by Holland America Line. At some point in your travels you may experience an emergency. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. You will recognize our representatives by their Holland America signs. I'm sure the staff would be grateful. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Can it go towards a pre-excursion hotel/transfers arranged thru HAL? Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. The charges are subject to change without notice. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. . There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We seek, to the extent feasible, to accommodate guests with disabilities. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The A password will be selected by the parent/guardian of the child. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. No. With this in mind, the following emergency phone numbers are available for your use. Complimentary champagne will be served at the auctions. All onboard purchases and services are charged to your account by using your stateroom keycard. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. You will claim your luggage when you arrive at your final airport destination. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Allsuch requests should be made before sailing through your travel advisor. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Holland America All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Tours are available for purchase up to three days before sailing. Mostlocations will accept major credit cards, and some will accept U.S. dollars. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Florida_gal_50. CC Help Jenn Unused TA credits were credited back to our credit card at the end of the cruise. Great post Roz! We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. You will need to provide health certificate documentation for the animal in your ports of call. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Any additional information concerning currency restrictions, please contact the customs agency in their country. The line will be adding $100 in onboard spending Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Place a card with your name and address inside your baggage, as well as on the outside. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Special life jackets are available for children and infants. However, effective on voyages commencing July 1. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. WebAn envelope. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. For more information see our transfers FAQ. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. Limitations apply. Forgive if this topic has been beaten to death, I couldn't find anything newer than 2013 on it. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. It is how it is. Please see the following important information about your luggage tags. Ships Registry: The Netherlands. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. Souvenirs can? Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. of disembarkation. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Hopefully this will clear up the issue. Manage your cruise with our free app! Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. Oh, well, the bottom line is the money is not available to spend. Plastic water bottles are not allowed. gpmacki, July 28, 2010 in Holland America Line. Receive exclusive upgrades and bonus amenities when you book early.
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