Enable the Allow Ticket Creation Without Configuration Items option only if you do not track all monitored computers as Autotask Configuration Items. If QueueID does not meet the requirement specified by the associated ticket category's 'Queue is Required' setting, as listed below, an error will occur. It represents any organization with which you do business. The Web Services API stores and returns all time data in Coordinated Universal Time (UTC). You cannot change a resource's ticket number prefix once created. You can only create it; you cannot query or update it. Refer to The Rich Text editor to learn more. The impersonated resource must have permission to act as configured in the other sections on the Edit Security Level page. Provide feedback for the Documentation team. /*]]>*/Want to tell us more? Phases allow users to break projects into sub-groups of project tasks. The Note Type field defaults to Task Summary. Want to learn about upcoming enhancements? Every resource is associated with a location. REST API supportability and query thresholds If you find a defect in the API. Create a new record or update an existing record in your app. You cannot create a ticket with TicketType = Problem and specify a ProblemTicket ID or specify ProblemTicketID for an existing Ticket with TicketType=Problem; that is, a ticket that is already a problem ticket cannot become an incident to another problem ticket. window.open(uri);
Set up a mailbox in Autotask. Create an account to follow your favorite communities and start taking part in conversations. The returned body will be super useful going forward if you can get it though! This entity contains the attachments for the CompanyNotes entity. You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. Such ticket categories are hidden everywhere you select a ticket category . [CDATA[*/
/**/Want to tell us more? var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
Getting an API User setup, along with the keys, will set us up to establish a link between CloudRadial and Autotask so that they can share information back and forth. The function of this entity is to describe the default settings for fields associated with the specified ticket category. Configure automatic ticket creation for Workplace Manager - Datto Thanks for your feedback. The 'YYYYMMDD' value must be a date less than or equal to today's date. This entity represents a document in Autotask. This entity's purpose is to describe a modular component that can be added to any ticket or task. This data will not change during update operations. For example, although the client can create certain resources, not all resources accept a create call. There were some field name changes between the Soap and REST API, can you try all the same but replace the accountId field with companyId? Need troubleshooting help? var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
This entity's purpose is to describe a transaction where a specified quantity of a Purchase Order Item is 'received,' that is, debited from the Quantity value of the associated Purchase Order Item and added to the Quantity On Hand value of the Inventory Item. This entity describes an Autotask Service Bundle added to a Recurring Service contract. Autotask Customer Satisfaction Surveys, One-Click CSAT or CES Ticket When querying, a small number of entities contain fields that you cannot query. If the ticket type = Change Request, then ChangeApprovalType is set to the default value. The function of this entity is to describe the mapping of the contact to the contract billing rule. Come try it. Visit our SOAPAPIlifecycle FAQ article to learn more. It describes whether a Role Hourly Rate on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
After you create the API key, login to your Autotask instance, hover over the Autotask button in the top left corner then . Does anyone have sample code for how to create a ticket using the REST API. If the setting Enable [Entity] Stopwatch is cleared for the entity category, the stopwatch will not appear. API users cannot be assigned as a resource to content such as opportunities or tickets, but they can be selected as a filter on fields and in widgets that are date, time . How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? Review the setting of the Internal Only check box. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. This entity describes an Attachment in Autotask. The id value is set by the system and cannot be changed by the user; for example, if you attempt to specify a value for the id field when using the POSTAPI call, the create will fail. If the ticket category is associated to an SLA, then use that ID. Head on over to our Community Forum! To learn more, see our tips on writing great answers. The following table describes the standard Autotask field objects for this entity. Autotask now allows Role to be inactivated. Refer to Autotask Integration and Monitors. [CDATA[*/
Thanks for your feedback. IMPORTANT By default, notes and time entry pages launched from a task or ticket in New, Edit, or View mode open in a modal dialog box. They are also not exposed in the API or LiveReports. The Action Type specifies the type of activity scheduled by the to-do or associated with the note and the actionType View controls where the Note or To-do appears in the user interface. function SendLinkByMail(href) {
Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. ConfigurationItemSslSubjectAlternativeName. If the ticket category = 'RMA', and no value is supplied for the Contact field, it will be set to the contact of the supplied asset. Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional) The sent email includes the API Key and the server URL to query. [CDATA[*/
For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. 5. CreatorType specifies whether the CreatorResourceID refers to a Resource or a Contact. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? ProjectID must be associated with the same Account as the Ticket (Ticket.AccountID). About N-able N-central integration with Autotask Expand RESOURCES/USERS (HR) and click Resources/Users; Tip - click the images to make them larger. The API does not respect the TicketCategory's 'required' and 'available list item' settings, with the exception of the 'Queue is Required' setting. To attach the new attachment to the notification email, select Include Attachments in Email on the notification panel. This entity is only used by multi-currency databases. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. Hello, i've been trying to create a ticket in Autotask using the API but the documentation (as everyone has already mentioned) is virtually useless. The allowed actions are specific to the object. Click New; Tip - click the images to make them larger If an association is removed from a resource and that pairing is set as the default, that default is not removed. The API currently exposes the following entities. RESTAPIsupportability and query thresholds, Using Swagger UIto explore REST API requests. For information about the currently-available entities and fields, consult the individual descriptions in the section of this article. This entity describes an Autotask Contact. ServiceLevelAgreementPausedNextEventHours (read only) is calculated as the time differential between the most recent time the ticket status changed to Waiting Customer and the time of the next SLA target. Click on Service Desk/Ticket Categories. You may also update UDFs for entity types that allow update and create. This entity describes an Autotask Time Entry. The allowed actions are specific to the object. This entity's purpose is to describe a payment amount applied to a Retainer type contract and sets the time period covered by the purchase. In Picklist, an inactive TicketCategory displays in italic text. Basic Incoming Email Processing is available to all Autotask customers at no additional cost, and includes: The Add Ticket Email Service (ATES) mailbox, which is already set up One additional active custom mailbox. This entity describes results and information for a survey generated by Autotask. This entity represents ticket and article tags in Autotask. For information about dialog boxes and how they differ from browser pages, refer to Minimizing Dialog Boxes. It has code to get popular entities like accounts, tickets, contacts etc. Is there a proper earth ground point in this switch box? One of these entities exists for every UDF that is set as visible on each asset category. Thanks for your feedback. For the GET query i use: https://webservices4.autotask.net/atservicesrest/v1.0/Tickets/query?search={"filter": [{"op": "eq","field": "ticketNumber","value": "T20210309.0001"}]}. Which actions can be performed on the entity. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
UPDATE: I have published an updated version of this article based on our new PowerShell module for Autotask. The InventoryProducts entity is the container where you define inventory location, minimum and maximum stocking levels, and can see the summary of the product (Available, Reserved, etc.). The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. This entity is only used by multi-currency databases. About note types. This field is not filterable for tickets in the API. The allowed actions are specific to the field. It also tracks the resource and date &time each step was completed. This entity describes notes created by an Autotask user and associated with a Task entity. The RMA ticket category cannot be edited through the API. function SendLinkByMail(href) {
If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. A SubscriptionPeriod stores the information for an individual billing period item associated with an Autotask Subscription. Refer to the previous bullet point. The assets associated with Knowledgebase articles are recorded in this entity. This check box appears on task notes, ticket notes and both task and ticket quick notes and quick replies. Additionally, only those statuses that are available to all selected tickets categories are available for selection. Autotask creates a ticket. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. A place where magic is studied and practiced? A WorkTypeModifier entity modifies a given Work Type BillingCode. The Ticket entity can have no more than 300 UDFs. window.open(uri);
If no value is provided for Ticket.Source when a ticket is created via the API, the default Source value is returned on update. You might want to work with Autotask API's own Visual Studio solutions which are linked on their web services page. In Autotask, sales orders are associated to Opportunities. The function of this entity is to describe the mapping of the Asset (Configuration Item) to the contract billing rule. Create an API account in Autotask - Partner Docs You can also retrieve this information with the Web Services API call The getEntityInfo() SOAPAPIcall. IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. To view attachments uploaded by other users, Can view time entry internal notes, internal notes, and internal attachments (on Ticket Detail and CRM Detail screens) or Can view time entry internal notes, internal notes, and internal attachments (on Task Detail screens)
This entity's purpose is to describe a resource assigned to a ticket but not as the primary resource. Resources receive assignment to one or more roles through their department and queue associations. The Entities list provides a link to additional information about the entity and its standard Autotask fields. Refer to
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