Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. You can choose between a travel credit or full cash refund. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. The best musical instrument is a love triangle. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. So, first and foremost, please look for (and look to) this email notice. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. To stay up-to-date on the events status, monitor the venues website from time to time. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. There is no need to contact us right now, the website reads. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid Seats will determine when an event is cancelled based upon the best information available. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. We are the sole interpreter of this sites intended and acceptable use. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. No. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. A full-service national event ticket marketplace. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. View Privacy Policy. 2023 Vox Media, LLC. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. They canceled my flight. Vivid Seats's third-party sellers list and sell the tickets. No proof is requested. Many tickets are accessible only through display via a mobile device. Vivid Seats $7.5 Million Covid Refund Settlement Approved 100% Buyer Guarantee! Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Livid With VividHow To Demand a Vivid Seats Refund. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Become a subscriber to support our journalists. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay The company has previously. All users must comply with all local, state, federal and international laws, ordinances and regulations. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT If your request is denied by the ticket reseller, you should file a complaint. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I couldnt even find out if they offered a credit or refund, he says. Bought tickets for Agust D Suga tour off vivid seats how concerned Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: I purchased tickets to an event that has been canceled due to the coronavirus. But why cant I get a refund? If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. and will not be eligible for a refund. The hotel gave me a refund for our room even though it was too close to the show date, he says. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Here are a few strategies worth remembering the next time you have a postponed event. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Shipped Arrive in 1-3 business days from placing the order. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Event Specific Terms 3. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. No, Vivid Seats will not grant you a refund for postponed events. Will this be the busiest spring break ever? If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. Vivid Seats respects the intellectual property of others, and we ask you to do the same. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. Grounds Admission Pass/Grounds Pass. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Terms of Service apply. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. The event kept getting postponed and now he cant get his money back. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. . Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. Aisle Seats . So, first and foremost, please look for (and look to) this email notice. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Shoots Twice (Hockey) Information Regarding the Coronavirus Impact - Vivid Seats If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If you need help with any problem,please contact us through this form. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. We're your companion for live events. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. Please keep your tickets in a safe place. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. . Please note, the ticket price may be higher than the face value that appears on the ticket. $7.5M Vivid Seats COVID-19 Refund Class Action Settlement Gets Final If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Where is it? The AAAs rules are available at www.adr.org. How Do I Find Out if the Event Is Canceled or Postponed? Cancellation Policy : Vivid Seats Customer Support If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. When an event cancels, we will always send you a notice via email with the applicable terms and options. This FAQ explains our general policy and approach. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. How can you get a full refund from Trainline? GILFORD, N.H. . You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. We will donate 1 ticket for every ticket you originally purchased. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. c/o Settlement Administrator How do I get my compensation? For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. You can also email us or check out our FAQs.Well be with you ASAP. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Its been eight months. 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